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Tourism and hospitality research : the surrey quarterly review
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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The different effects of dis-satisfier, satisfier and delighter attributes : implications for Oktoberfest and beer festivals
Harrington, Robert J.
;
Freyberg, Burkhard von
; …
- In:
Tourism management perspectives : TMP
24
(
2017
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011810775
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Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.
;
Böser, Stefanie
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
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