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Customer mistreatment, employee health, and job performance : cognitive rumination and social sharing as mediating mechanisms
Baranik, Lisa E.
;
Wang, Mo
;
Gong, Yaping
;
Shi, Junqi
- In:
Journal of management : JOM
43
(
2017
)
4
,
pp. 1261-1282
Persistent link: https://www.econbiz.de/10011671746
Saved in:
2
How attachment affects the strength of peer influence on adolescent consumer behavior
Huang, Junhui
;
Wang, Lei
;
Shi, Junqi
- In:
Psychology & marketing
29
(
2012
)
8
,
pp. 558-567
Persistent link: https://www.econbiz.de/10009575077
Saved in:
3
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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