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~subject:"Kraftfahrzeughandel"
~subject:"Service quality"
~type_genre:"Aufsatz im Buch"
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The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander
;
Meißner, Harald
- In:
Service quality and management
,
(pp. 187-226)
.
1999
Persistent link: https://www.econbiz.de/10001407691
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