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~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Consumer behaviour
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14
Kundenzufriedenheit
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Kim, Wansoo
3
Ok, Chihyung
2
Canter, Deborah D.
1
Gwinner, Kevin Patrick
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Han, Heesup
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Lee, Won Seok
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Shim, Changsup
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The service industries journal
2
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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1
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
2
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
3
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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