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~subject:"Kundenservice"
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Kundenservice
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European business review : EBR ; the official journal of the International Management Centres, Europe
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International journal of production economics
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ECONIS (ZBW)
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Critical characteristics for the implementation of mass-customized services
Vidor, Gabriel
;
Medeiros, Janine Fleith de
;
Fogliatto, …
- In:
European business review : EBR ; the official journal …
27
(
2015
)
5
,
pp. 513-534
Persistent link: https://www.econbiz.de/10011443135
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2
Typology of Kano models : a critical review of literature and proposition of a revised model
Shahin, Arash
;
Pourhamidi, Masoud
;
Antony, Jiju
;
Park, …
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10009729996
Saved in:
3
Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping
;
Yang, Chenlung
;
Chan, Ya-hui
;
Sheu, Chwen
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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