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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Spain
3
Spanien
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
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Franchising
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International market entry
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Internationaler Markteintritt
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Kundenservice
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Service quality
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Beziehungsmarketing
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Gender
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Geschlecht
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Globalisierung
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Globalization
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Handelseffekt
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Holiday behaviour
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Hotel industry
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Hotellerie
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Italien
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Nischenstrategie
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Präferenztheorie
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Berbel-Pineda, Juan M.
2
Cambra-Fierro, Jesús
2
Ruiz-Benítez, Rocío
2
Vazquez-Carrasco, Rosario
1
Vázquez-Carrasco, Rosario
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Journal of business economics and management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
2
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
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