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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality management
10
Qualitätsmanagement
10
Spain
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Spanien
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Environmental management
4
Umweltmanagement
4
Dienstleistungsqualität
3
ISO 9001
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Nachhaltige Entwicklung
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Nachhaltigkeit
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Service quality
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Standard
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Standardisierung
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Standardization
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Sustainability
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Sustainable development
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Beziehungsmarketing
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Customer satisfaction
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Firm performance
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ISO 14001
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Management
2
Management information system
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Management-Informationssystem
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Product quality
2
Produktqualität
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Reisevermittler
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Relationship marketing
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Travel agency
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integration of management systems
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management systems
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"Q" Spanish standard
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Air passenger transport
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Audits
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Australia
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Australien
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Berufsbildung
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Bibliometrics
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Bernardo, Merce
2
Marimon, Frederic
2
Alonso-Almeida, M. Mar
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Alonso-Almeida, María del Mar
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Llach, Joseph
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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