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~subject:"Kundenzufriedenheit"
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Kuppelwieser, Volker
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Health marketing quarterly
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The journal of services marketing
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ECONIS (ZBW)
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Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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2
Frequent (flier) frustration and the dark side of word-of-web : exploring online dysfunctional behavior in online feedback forums
Tuzovic, Sven
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 446-457
Persistent link: https://www.econbiz.de/10008749365
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