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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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Wang, Xuehua
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Dahl, Darren W.
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Sun, Yixia
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How consumers respond to embarrassing service encounters : a dehumanization perspective
Sun, Yixia
;
Wang, Xuehua
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of marketing research
60
(
2023
)
4
,
pp. 646-664
Persistent link: https://www.econbiz.de/10014322141
Saved in:
2
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
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