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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
5
Konsumentenverhalten
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Brand image
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Markenimage
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Service quality
3
Taiwan
3
Viral marketing
3
Virales Marketing
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Beziehungsmarketing
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Brand
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Brand management
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Competence
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Customer satisfaction
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Frontline employee
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Furniture retailing
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Kundenservice
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Markenartikel
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Markenführung
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Möbelhandel
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Personality psychology
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Climate of Support forInnovation
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Dienstleistungsinnovation
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Dienstleistungssektor
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Employee Service Innovation Behavior
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Wu, Yu-Chi
2
Chen, Kuan-Ying
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Hsiung, Hsiao-Wen
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Lee, Hsiang-Ming
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Liao, Pin-Ru
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Tsai, Chin-Shih
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Journal of travel and tourism marketing
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The journal of services marketing
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ECONIS (ZBW)
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
2
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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