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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Expectancy violations theory
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Journal of public policy & marketing
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ECONIS (ZBW)
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Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
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2
The value of core and noncore activity fit for corporate social responsibility : an expectation-based study of nonprofit hospitals
Mathras, Daniele
;
Grinstein, Amir
;
Young, Gary J.
; …
- In:
Journal of public policy & marketing
42
(
2023
)
2
,
pp. 152-168
Persistent link: https://www.econbiz.de/10014228904
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