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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bank
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Dienstleistungsqualität
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United Arab Emirates
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Vereinigte Arabische Emirate
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perceived service quality
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perceived service recovery quality
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service recovery satisfaction
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structural equation modelling
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International journal of financial services management : IJFSM
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Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
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