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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? : considering
product
attribute
type
Ruan, Yanya
;
Mezei, József
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013366365
Saved in:
2
An integrated framework for product line design for modular products :
product
attribute
and functionality-driven perspective
Goswami, Mohit
;
Daultani, Yash
;
Tiwari, Manoj Kumar
- In:
International journal of production research
55
(
2017
)
13/14
,
pp. 3862-3885
Persistent link: https://www.econbiz.de/10011671442
Saved in:
3
As time goes by ... maintaining longitudinal satisfaction : a perspective of hedonic adaptation
Ying, Yu
;
Jing, Fengjie
;
Bang, Nguyen
;
Chen, Junsong
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10011445623
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