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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
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service settings
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Dufour, Béatrice
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Ladhari, Riadh
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Journal of retailing and consumer services
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The role of emotions in utilitarian
service
settings
: the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
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