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~subject:"Mitarbeiterbindung"
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Mitarbeiterbindung
Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Führungsstil
11
Job performance
11
Leadership style
11
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Hotel industry
9
Hotellerie
9
Job satisfaction
9
Work behaviour
9
Customer service
8
Kundenservice
8
Leistungsmotivation
8
Work motivation
8
Beziehungsmarketing
7
Relationship marketing
7
Arbeitskräfte
5
Emotion
5
Error management
5
Salespeople
5
Verkaufspersonal
5
Work engagement
5
Workforce
5
Employee retention
4
Human Resource Management
4
Personalmanagement
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Stress
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Work stress
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Absenteeism
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Karatepe, Osman M.
2
Ashill, Nicholas
1
Ayrom, Shabnam
1
Eslamlou, Aram
1
Homayounfard, Amir
1
Hur, Kyungsuk
1
I, Seung jae
1
Kim, Taegoo
1
Lages, Cristiana R.
1
Lee, Gyehee
1
Malhotra, Neeru
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Tumer, Mustafa
1
Xijing, Cui
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The service industries journal
2
International journal of contemporary hospitality management
1
Journal of air transport management
1
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ECONIS (ZBW)
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
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2
Effects of internal branding and brand-oriented leadership on work-related outcomes
Ayrom, Shabnam
;
Tumer, Mustafa
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1097-1117
Persistent link: https://www.econbiz.de/10012695315
Saved in:
3
Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
;
I, Seung jae
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
Saved in:
4
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
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