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~subject:"Mobile communications"
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Search: subject:"service recovery satisfaction"
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Mobile communications
Beschwerdemanagement
9
Complaint management
9
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
5
Relationship marketing
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Customer service
4
Kundenservice
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Service recovery satisfaction
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service recovery satisfaction
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Mobilkommunikation
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Perceived justice
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Bank
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Consumer behaviour
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Justice
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Konsumentenverhalten
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Personal banking
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Privatkundengeschäft
2
Service recovery
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Switching behaviour
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Wechselverhalten
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Bank services
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Banking industry
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Banking sector
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Complaint satisfaction
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Corporate reputation
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Customer exit
1
Customers
1
Distance learning
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Double Deviation
1
Dubai
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery quality
1
E-service recovery satisfaction
1
ESQ
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Basgoze, Pinar
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Chacko, Dony Peter
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Hu, Yaou
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Jose, Ajay
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Mathew, Sonia
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Min, Hyounae
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Ozkan-Tektas, Oznur
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Rejikumar G.
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Su, Na
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Thomas, Ajith K.
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European management journal
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International journal of quality and service sciences
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
3
Pre-recovery emotions and satisfaction : a moderated mediation model of service recovery and reputation in the banking sector
Ozkan-Tektas, Oznur
;
Basgoze, Pinar
- In:
European management journal
35
(
2017
)
3
,
pp. 388-395
Persistent link: https://www.econbiz.de/10011720587
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