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Mobile phone
Innovation adoption
3
Innovationsakzeptanz
3
Jordan
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Jordanien
3
TAM
3
technology acceptance model
3
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
2
Kundenzufriedenheit
2
Mobile communications
2
Mobilkommunikation
2
Relationship marketing
2
Service quality
2
e-CRM performance
2
e-customer relationship management
2
CPOE
1
Confidence
1
Consumer behaviour
1
Customer service
1
Data protection
1
Datenschutz
1
EOU
1
ERP
1
ERP system
1
ERP-System
1
ESQ
1
Einführung
1
FIC
1
Hospital
1
Implementation
1
Konsumentenverhalten
1
Krankenhaus
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Kundenservice
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Market entry
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Markteintritt
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Mobiltelefon
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Al-nassar, Bilal Ali Yaseen
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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