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~subject:"Online-Handel"
~type_genre:"Working Paper"
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Online-Handel
Beschwerdemanagement
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1992-2002
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Bijmolt, Tammo H. A.
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Bolton, Gary E.
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Gijsenberg, Maarten J.
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Greiner, Ben
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Hirche, Christian F.
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Australian School of Business working paper : Australian School of Business research paper
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CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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ECONIS (ZBW)
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Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
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2021
Persistent link: https://www.econbiz.de/10012522247
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2
Conflict resolution vs. conflict escalation in online markets
Bolton, Gary E.
;
Greiner, Ben
;
Ockenfels, Axel
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2015
Persistent link: https://www.econbiz.de/10011343724
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3
Online complaint handling practices : company strategies and their effects upon post-complaint satisfaction
Schwab, Pierre-Nicolas
-
2015
Persistent link: https://www.econbiz.de/10010483421
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