Krajcsák, Zoltán - In: Journal of open innovation : technology, market, and … 5 (2019) 4/90, pp. 1-10
organizations first create a total quality management (TQM) culture and then build on this foundation an ISO 9004:2018. The success … the leaderships’ and employees´ commitment, while the key to the success of ISO 9004:2018 is to establish and … to increase the employees´ continued commitment and customer loyalty in ISO 9004:2018 in order to succeed in quality …