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~subject:"Organizational behaviour"
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Search: subject:"surface acting"
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Organizational behaviour
Emotion
60
surface acting
38
Surface acting
29
Arbeitszufriedenheit
28
Job satisfaction
28
Stress
27
Work stress
27
deep acting
27
Arbeitspsychologie
21
Organizational psychology
21
emotional labor
18
Arbeitsverhalten
16
Work behaviour
16
Deep acting
14
Emotional labor
14
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Service quality
10
job satisfaction
10
Beziehungsmarketing
9
Emotional exhaustion
9
Relationship marketing
9
Führungsstil
8
Leadership style
8
Verhalten in Organisationen
8
Consumer behaviour
7
Konsumentenverhalten
7
emotional exhaustion
7
Arbeitskräfte
6
Employee retention
6
Hotel industry
6
Hotellerie
6
Mitarbeiterbindung
6
Tourism employees
6
Tourismusberufe
6
Workforce
6
Customer service
5
Kundenservice
5
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7
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8
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8
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English
8
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Ahmed, Ishfaq
1
Akerjordet, Kristin
1
Andrews, Martha C.
1
Chebat, Jean-Charles
1
Fuller, Bryan
1
Furunes, Trude
1
Gaucher, Benoît
1
Haver, Annie
1
Haynie, Jeffrey Joseph
1
Herda, David N.
1
Hu, Xiaoxiao
1
Kacmar, K. Michele
1
Kim, Woo Gon
1
Lauck, John R.
1
Lavelle, James J.
1
Li, Jun
1
Martin, Christopher L.
1
Pandey, Alankrita
1
Rana, Sahar
1
Rupp, Deborah E.
1
Shahzadi, Gulnaz
1
Shi, Junqi
1
Story, Joe
1
Valle, Matthew
1
Wong, IpKin Anthony
1
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International journal of hospitality management
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
Journal of management
1
Journal of managerial psychology
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of retailing and consumer services
1
Management decision
1
Management research review
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ECONIS (ZBW)
8
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1
Overall justice and emotion regulation : combining
surface
acting
with unfairness talk for greater satisfaction and less exhaustion
Haynie, Jeffrey Joseph
;
Fuller, Bryan
;
Martin, …
- In:
Management decision
61
(
2023
)
6
,
pp. 1517-1534
Persistent link: https://www.econbiz.de/10014309612
Saved in:
2
Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies
Rana, Sahar
;
Ahmed, Ishfaq
;
Shahzadi, Gulnaz
- In:
Management research review
45
(
2022
)
10
,
pp. 1354-1371
Persistent link: https://www.econbiz.de/10013361490
Saved in:
3
Customer injustice and employee performance : roles of emotional exhaustion,
surface
acting
, and emotional demands-abilities fit
Lavelle, James J.
;
Rupp, Deborah E.
;
Herda, David N.
; …
- In:
Journal of management
47
(
2021
)
3
,
pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
Saved in:
4
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
5
Does mindfulness reduce emotional exhaustion? : a multilevel analysis of emotional labor among casino employees
Li, Jun
;
Wong, IpKin Anthony
;
Kim, Woo Gon
- In:
International journal of hospitality management
64
(
2017
),
pp. 21-30
Persistent link: https://www.econbiz.de/10011731655
Saved in:
6
Surface
acting
as a mediator between personality and attitudes
Andrews, Martha C.
;
Kacmar, K. Michele
;
Valle, Matthew
- In:
Journal of managerial psychology
31
(
2016
)
8
,
pp. 1265-1279
Persistent link: https://www.econbiz.de/10011639194
Saved in:
7
Employees'
surface
acting
in interactions with leaders and peers
Hu, Xiaoxiao
;
Shi, Junqi
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
8
,
pp. 1132-1152
Persistent link: https://www.econbiz.de/10011497366
Saved in:
8
Emotion regulation and its implications for leadership : an integrative review and future research agenda
Haver, Annie
;
Akerjordet, Kristin
;
Furunes, Trude
- In:
Journal of leadership & organizational studies : JLOS; …
20
(
2013
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10009776542
Saved in:
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