Morrow, Paula C.; McElroy, James C.; Scheibe, Kevin P. - In: Transportation Research Part E: Logistics and … 47 (2011) 6, pp. 1210-1220
Survey results from 1381 employees working in a state department of transportation tested the idea that uncivil work environments bear undesirable consequences for job satisfaction and diminish the effectiveness of quality management practices. Results demonstrated that incivility does not have...