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~subject:"Personaleinsatzplanung"
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Personaleinsatzplanung
Scheduling problem
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integer programming
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call centre scheduling
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cost reduction
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employee scheduling
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help desk operators
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information technology
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labour costs
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queueing models
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staffing
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Alfares, Hesham K.
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Alzahrani, Abdulaziz S.
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European journal of industrial engineering : EJIE
1
INFOR : information systems and operational research
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Journal of scheduling : JOS
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ECONIS (ZBW)
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Plant shutdown maintenance workforce team assignment and job scheduling
Alfares, Hesham K.
- In:
Journal of scheduling : JOS
25
(
2022
)
3
,
pp. 321-338
Persistent link: https://www.econbiz.de/10013272729
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2
Optimum workforce scheduling for multiple security gates
Alfares, Hesham K.
;
Alzahrani, Abdulaziz S.
- In:
INFOR : information systems and operational research
58
(
2020
)
3
,
pp. 438-455
Persistent link: https://www.econbiz.de/10012253785
Saved in:
3
Operator staffing and scheduling for an IT-help call centre
Alfares, Hesham K.
- In:
European journal of industrial engineering : EJIE
1
(
2007
)
4
,
pp. 414-430
Persistent link: https://www.econbiz.de/10003787472
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