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~subject:"Personality psychology"
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Search: subject:"customer citizenship behavior"
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Personality psychology
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
39
Relationship marketing
39
Arbeitsverhalten
34
Work behaviour
34
Customer citizenship behavior
33
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
22
Kundenzufriedenheit
22
customer citizenship behavior
12
Emotion
9
Brand management
8
Markenführung
8
Corporate social responsibility
7
Corporate Social Responsibility
6
Value co-creation
6
Confidence
4
Customer integration
4
Customer value
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Social Web
4
Social web
4
Vertrauen
4
Beschwerdemanagement
3
Betriebliche Wertschöpfung
3
Brand image
3
Complaint management
3
Corporate reputation
3
Customer citizenship behavior (CCB)
3
Customer participation
3
Customer participation behavior
3
Einzelhandel
3
Firmenimage
3
Kundenwert
3
Markenimage
3
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English
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Agnihotri, Arpita
1
Bhattacharya, Saurabh
1
Gupta, Suraksha
1
Kajendra, K.
1
Kim, Hyunsu
1
Lakmali, A. D. Shanika
1
Li, Jing
1
So, Kevin Kam Fung
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Journal of business research : JBR
1
Journal of hospitality marketing & management
1
South Asian journal of management : SAJM
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ECONIS (ZBW)
3
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1
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
2
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
3
Personality and
customer
citizenship
behavior
: the role of normative influences as a moderator in the informal homestay tourism context in Sri Lanka
Lakmali, A. D. Shanika
;
Kajendra, K.
- In:
South Asian journal of management : SAJM
28
(
2021
)
4
,
pp. 7-36
Persistent link: https://www.econbiz.de/10013040781
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