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~subject:"Produktivität"
~subject:"Service quality"
~subject:"USA"
~type:"article"
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Produktivität
Service quality
USA
Service industry
6,768
Dienstleistungssektor
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Innovation
978
Leiharbeit
890
Temporary agency work
890
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862
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764
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Customer satisfaction
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Kundenzufriedenheit
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Bosworth, Barry
7
Kowalkowski, Christian
7
Triplett, Jack E.
7
Ark, Bart van
6
McColl-Kennedy, Janet R.
6
Wirtz, Jochen
6
Gebauer, Heiko
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Rahman, Zillur
5
Rayburn, Steven W.
5
Schettkat, Ronald
5
Smith, Alan D.
5
Wünderlich, Nancy V.
5
Baily, Martin Neil
4
Barnes, Donald C.
4
Beyers, William B.
4
Bitner, Mary Jo
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Foster-McGregor, Neil
4
Gong, Taeshik
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Heinrich, Carolyn J.
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Inklaar, Robert
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Izogo, Ernest Emeka
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Kindström, Daniel
4
Maroto Sánchez, Andrés
4
Mattila, Anna S.
4
Morikawa, Masayuki
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O'Cass, Aron
4
Rust, Roland T.
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Sharma, Piyush
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Sousa, Rui
4
Tai, Yang-Fei
4
Talib, Faisal
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Timmer, Marcel
4
Ukko, Juhani
4
Voorhees, Clay M.
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Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Published in...
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The service industries journal
51
The journal of services marketing
45
Journal of business research : JBR
34
Journal of retailing and consumer services
25
Journal of service management
24
Journal of service research : JSR
23
International journal of hospitality management
21
Services marketing quarterly
21
International journal of production economics
20
Journal of service research
18
Service business
17
Industrial marketing management : the international journal for industrial and high-tech firms
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
International journal of services and operations management
14
International journal of quality & reliability management
11
Monthly labor review : MLR
11
Structural change and economic dynamics : SC+ED
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
International journal of quality and service sciences
9
Applied economics
8
Benchmarking : an international journal ; BIJ
8
Economics of innovation and new technology
8
International journal of services technology and management
8
Managing service quality : MSQ ; an international journal
8
ILR review : the journal of work and policy
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International productivity monitor
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of operations management
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and operations management : IJSOM
6
Journal of labor research
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
Business economics : the journal of the National Association for Business Economists
5
Economic perspectives
5
European review of service economics and management
5
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ECONIS (ZBW)
1,669
RePEc
3
Showing
1
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10
of
1,672
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date (newest first)
date (oldest first)
1
Antecedents of salesperson performance in information
service
industry
: the role of guanxi, adaptive selling behaviors and customer orientation
Thi-Thuy-Linh Nguyen
;
Xuan-Quynh Hoang
;
Pham Thi Lien
; …
- In:
Cogent business & management
9
(
2022
)
1
,
pp. 1-19
sample of 204 salespeople in the Information
service
industry
, the authors tested several hypotheses employing the structural …
Persistent link: https://www.econbiz.de/10014425793
Saved in:
2
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
3
Adversarial service networks : a study of service firms' response to manufacturer-led servitization in aviation
Wirths, Oliver
;
Tóth, Zsófia
;
Diaz Ruiz, Carlos A.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 162-177
Persistent link: https://www.econbiz.de/10014555742
Saved in:
4
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
5
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
6
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
7
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
8
Productive services agglomeration : an accelerator of manufacturing servitization output?
Xie, Xiaoyu
- In:
Finance research letters
62
(
2024
)
2
,
pp. 1-9
Persistent link: https://www.econbiz.de/10014531120
Saved in:
9
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
10
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
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