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~subject:"Produktivität"
~subject:"Service quality"
~type:"article"
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Produktivität
Service quality
Service industry
6,824
Dienstleistungssektor
6,784
Innovation
980
Leiharbeit
893
Temporary agency work
893
Dienstleistungsqualität
865
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769
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766
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731
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686
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686
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657
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578
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556
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Relationship marketing
516
Beziehungsmarketing
514
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Bosworth, Barry
7
Kowalkowski, Christian
7
Triplett, Jack E.
7
Wirtz, Jochen
6
Ark, Bart van
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rahman, Zillur
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Foster-McGregor, Neil
4
Gebauer, Heiko
4
Gong, Taeshik
4
Izogo, Ernest Emeka
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Kindström, Daniel
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Maroto Sánchez, Andrés
4
Morikawa, Masayuki
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O'Cass, Aron
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Rayburn, Steven W.
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4
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Sousa, Rui
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Talib, Faisal
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Witell, Lars
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Basu, Rana
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Bhola, Prabha
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Bitner, Mary Jo
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Bowen, David E.
3
Brady, Michael K.
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Chakraborty, Ayon
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Chi, Nai-Wen
3
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Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Published in...
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The service industries journal
42
The journal of services marketing
41
Journal of business research : JBR
29
Journal of retailing and consumer services
25
Journal of service management
22
International journal of hospitality management
20
International journal of production economics
19
Journal of service research : JSR
19
Services marketing quarterly
19
Journal of service research
18
Service business
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
International journal of services and operations management
12
International journal of quality & reliability management
11
Structural change and economic dynamics : SC+ED
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
8
Economics of innovation and new technology
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Applied economics
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services technology and management
7
International productivity monitor
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and operations management : IJSOM
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
International journal of business excellence
5
International journal of productivity and quality management : IJPQM
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Total quality management & business excellence
5
Economics letters
4
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
4
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ECONIS (ZBW)
1,247
RePEc
1
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81
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81
Structural change and productivity growth in Europe : past, present and future
Duernecker, Georg
;
Sanchez-Martinez, Miguel
- In:
European economic review : EER
151
(
2023
),
pp. 1-36
Persistent link: https://www.econbiz.de/10014235190
Saved in:
82
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
83
Empirical analysis of innovation and productivity in services firms : the case of South Africa
Kasongo, Atoko
;
Sithole, Moses
;
Buchana, Yasser
- In:
African journal of science, technology, innovation and …
15
(
2023
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014235332
Saved in:
84
Economic and financial performance of Indian IT services export firms
Rao, P. M.
;
Vinod, Hrishikesh D.
- In:
Telecommunications policy : the international journal …
47
(
2023
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014252719
Saved in:
85
The effects of transformational leadership and HRM practices on employee outcomes and productivity in the Greek hospitality industry during COVID-19
Kloutsiniotis, Panagiotis V.
;
Mihail, Dimitrios M.
; …
- In:
Employee relations
45
(
2023
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10014252811
Saved in:
86
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
87
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
88
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
89
Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks
Tuomi, Aarni
;
Ascenção, Mário Passos
- In:
Journal of hospitality and tourism insights
6
(
2023
)
1
,
pp. 151-173
Persistent link: https://www.econbiz.de/10013536103
Saved in:
90
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
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