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~subject:"Professional services"
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Professional services
Dienstleistungsqualität
15
Service quality
15
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
10
Kundenzufriedenheit
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Thailand
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Australien
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KMU
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Patterson, Paul G.
4
Brady, Michael K.
1
Cheung, Lilliemay
1
McColl-Kennedy, Janet R.
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Ngo, Liem Viet
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Nguyen, Doan
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Rawi Roongruangsee
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Sarapaivanich, Naruanard
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The journal of services marketing
2
Accounting research journal
1
Journal of service management
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ECONIS (ZBW)
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Professionals' interpersonal communications style : does it matter in building client psychological comfort?
Rawi Roongruangsee
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 379-397
Persistent link: https://www.econbiz.de/10013407511
Saved in:
2
A contingency model of client repatronage in a financial auditing services context
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
Accounting research journal
29
(
2016
)
1
,
pp. 106-130
Persistent link: https://www.econbiz.de/10011607631
Saved in:
3
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
Patterson, Paul G.
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 485-489
Persistent link: https://www.econbiz.de/10011615520
Saved in:
4
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
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