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~subject:"Prozessmanagement"
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Prozessmanagement
Beziehungsmarketing
36
Relationship marketing
36
Customer centricity
17
customer centricity
17
Consumer behaviour
14
Konsumentenverhalten
14
Customer Centricity
12
Customer satisfaction
12
Kundenzufriedenheit
12
Customer value
9
Kundenwert
9
Marketing management
6
Marketingmanagement
6
Strategic management
6
Strategisches Management
6
customer-centricity
6
Customer Journey
5
Digitalisierung
5
Digitization
5
Innovation
5
Betriebliche Wertschöpfung
4
Customer Experience
4
Customer-centricity
4
Dienstleistungsqualität
4
Organisatorischer Wandel
4
Organizational change
4
Service quality
4
Value creation
4
Beschwerdemanagement
3
Business process management
3
Complaint management
3
Customer Relationship Management
3
Customer service
3
International marketing
3
Internationales Marketing
3
Kundenorientierung
3
Kundenservice
3
customer experience
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B-to-B-Marketing
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Gemmel, Paul
1
Hitz, Christian
1
Mertens, William
1
Moormann, Jürgen
1
Petry, Lukas F.
1
Trkman, Peter
1
Viaene, Stijn
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Vojvodic, Milomir
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Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Business process management journal
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
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ECONIS (ZBW)
3
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Mobile payment in the connected car : developing services based on process thinking
Petry, Lukas F.
;
Moormann, Jürgen
- In:
Business systems research : a system view accross …
11
(
2020
)
3
,
pp. 63-77
options enables consistent implementation of
customer
centricity
in terms of process thinking. …
Persistent link: https://www.econbiz.de/10012414406
Saved in:
2
European industries
customer
centricity
roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
3
From business process management to customer process management
Trkman, Peter
;
Mertens, William
;
Viaene, Stijn
;
Gemmel, Paul
- In:
Business process management journal
21
(
2015
)
2
,
pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
Saved in:
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