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ISO 9000/1994, ISO 9001/2000 and TQM : the performance debate revisited
Martínez-Costa, Micaela
;
Choi, Thomas Y.
;
Martínez, …
- In:
Journal of operations management
27
(
2009
)
6
,
pp. 495-511
Persistent link: https://www.econbiz.de/10003906503
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