Vukovic, Darko B.; Spitsina, Lyubov; Spitsin, Vladislav; … - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-11
This study examines the impact of traditional working capital management (WCM) and modern technological factors, specifically digital communications with customers as part of a customer relationship management strategy (CRM), on the performance of retail consumer-focused industrial and service...