Untong, Akarapong - In: Applied Economics Journal 21 (2014) 1, pp. 1-19
This paper aims to benchmark the performance and operational efficiency of spas by using key performance indicators. Data Envelopment Analysis (DEA) method with SBM super-efficiency model has applied to evaluate the operational efficiency of 21 spas which consist of 7 day spas and 14 hotel and...