Sales, Marc; Castro, Rodolfo de; Ochoa de Echagüen … - In: Journal of industrial engineering and management : JIEM 16 (2023) 1, pp. 102-114
projects have been implemented successfully in a hospital with high surgical complexity and indicate how health care …. The flow vision in the care process improves the experience of both patients and health care professionals, who see their … participation as part of the whole health care process.Research limitations/implications: the projects were mainly developed at the …