//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service failure"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Chuang, Shih-chieh"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service failure
Consumer behaviour
5
Konsumentenverhalten
5
Beschwerdemanagement
4
Complaint management
4
Compromise effect
3
Customer satisfaction
3
Dienstleistungsqualität
3
Emotion
3
Kundenzufriedenheit
3
Service quality
3
Behavioral economics
2
Beziehungsmarketing
2
Context effect
2
Cost analysis
2
Customer service
2
Kostenanalyse
2
Kundenservice
2
Option framing
2
Prevention-focus
2
Promotion-focus
2
Präferenztheorie
2
Reference group
2
Regulatory focus
2
Relationship marketing
2
Theorie
2
Theory
2
Theory of preferences
2
Verhaltensökonomik
2
compromise effect
2
Advertising
1
Advertising effects
1
Airline marketing
1
Attraction effect
1
Attribute conflict
1
Behaviour
1
Bonus pack
1
Brand image
1
Buying intention
1
Börsengang
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chuang, Shih-Chieh
1
Chuang, Shih-chieh
1
Huang, Molly Chien-jung
1
Liao, Ya-Wei
1
Lin, Wen Han
1
Wu, Homer C.
1
more ...
less ...
Published in...
All
International journal of hospitality management
1
Journal of service theory and practice : JSTP
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
2
Who gets to decide your complaint intentions? : the influence of other companions on reaction to service failures
Huang, Molly Chien-jung
;
Wu, Homer C.
;
Chuang, Shih-chieh
; …
- In:
International journal of hospitality management
37
(
2014
),
pp. 180-189
Persistent link: https://www.econbiz.de/10010354183
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->