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Service failure serverity
Service failure attributions
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Beschwerdemanagement
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Dienstleistungsqualität
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Khajehzadeh, Saman
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Tojib, Dewi
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European journal of marketing : EJM
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The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
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