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~subject:"Service quality"
~type_genre:"Collection of articles written by one author"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Subject
All
Service quality
Beziehungsmarketing
739
Relationship marketing
739
Deutschland
186
Germany
185
Kundenmanagement
140
Marketingmanagement
85
Marketing management
82
Marketing
81
Theorie
79
Theory
79
Online-Marketing
56
Social Web
55
Social web
55
Lieferantenmanagement
54
Supplier relationship management
54
Erfolgsfaktor
50
Beziehungsmanagement
49
Success factor
49
Customer satisfaction
48
Internet marketing
48
Kundenzufriedenheit
48
USA
45
United States
45
Consumer behaviour
43
Konsumentenverhalten
43
Strategisches Management
40
Kundenorientierung
38
Customer service
37
Kundenbindung
37
Kundenservice
37
Unternehmen
35
Innovationsmanagement
34
Brand management
32
Dienstleistungsqualität
32
Innovation management
32
Kundenwert
32
Markenführung
32
Strategic management
32
Verkauf
30
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Free
2
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Article
16
Book / Working Paper
16
Type of publication (narrower categories)
All
Collection of articles written by one author
Fallstudie
Ratgeber
Übersichtsarbeit
Article in journal
3,109
Aufsatz in Zeitschrift
3,109
Aufsatz im Buch
178
Book section
178
Hochschulschrift
97
Thesis
81
Graue Literatur
70
Non-commercial literature
70
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
30
Sammelwerk
30
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Guidebook
6
Reprint
6
Konferenzschrift
5
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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English
25
German
7
Author
All
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Bremecker, Michael
1
Bruhn, Manfred
1
Buhl, Hans Ulrich
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hübner, Sabine
1
Jerger, Christina
1
Kanchana, Rapee
1
Krämer, Tobias
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Möller, Klaus
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Paranko, Jari
1
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Published in...
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International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
32
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32
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
5
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
6
Produktivität von Dienstleistungen
Möller, Klaus
(
ed.
);
Schultze, Wolfgang
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10014007825
Saved in:
7
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
8
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
9
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
10
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
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