Sweis, Rateb J; Al-Ghawi, Hala Jamal; AlSaleh, Noor … - In: Benchmarking: An International Journal 22 (2015) 3, pp. 488-504
Purpose – The purpose of this paper is to gain a better understanding of internal benchmarking through the evaluation of quality management in two quality departments (Quality Assurance (QA) and Quality Control (QC)) in a pharmaceutical company by utilizing total quality index (TQI)....