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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
);
Bayer, Harald
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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