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~subject:"Service quality"
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Service quality
Russia
6
Russland
5
Job performance
3
Personal banking
3
Privatkundengeschäft
3
Arbeitsleistung
2
Customer satisfaction
2
Dienstleistungsqualität
2
Job satisfaction
2
Kundenzufriedenheit
2
Stress
2
Work stress
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Arbeitszufriedenheit
1
Bank
1
Behavioural intentions
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Burnout
1
Collectivist
1
Consumer behaviour
1
Coping strategy
1
Coping-Strategie
1
Core and relational service
1
Customer Satisfaction
1
Customer service
1
Dienstleistungsmanagement
1
Elections
1
Emotion
1
Emotional exhaustion
1
Frontline employees (FLEs)
1
Gender
1
Geschlecht
1
High performance work practices (HPWPs)
1
Konsumentenverhalten
1
Kundenservice
1
Leistungsmotivation
1
Management commitment to service quality
1
Multiple votes
1
Negative voting
1
Neue politische Ökonomie
1
Organizational commitment
1
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Gibbs, Tanya
2
Abuelsamen, Amjad
1
Ashill, Nicholas J.
1
Ashill, Nick
1
Rod, Michel
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Semaan, Rania W.
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Understanding organization-customer links in a service setting in Russia
Ashill, Nick
;
Abuelsamen, Amjad
;
Gibbs, Tanya
;
Semaan, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209699
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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