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Service quality
Consumer behaviour
21
Konsumentenverhalten
21
Meta-analysis
21
Meta-Analyse
20
Customer satisfaction
12
Kundenzufriedenheit
11
meta-analysis
7
Beziehungsmarketing
6
Perception
6
Relationship marketing
6
Satisfaction
6
Wahrnehmung
6
Brand management
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Markenführung
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Bank
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Bibliometrics
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Bibliometrie
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Brand
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Dienstleistungsqualität
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Markenartikel
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Arbeitszufriedenheit
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Brand image
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Brasilien
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Brazil
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Cognition
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Einzelhandel
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Electronic Banking
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Electronic banking
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Job satisfaction
3
Kognition
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Markenimage
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Retail trade
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Advertising
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Advertising effects
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Antecedents
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Apps for online banking
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Consequences
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Customer engagement
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Customer integration
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Ladeira, Wagner Junior
4
Sampaio, Cláudio Hoffmann
4
Santini, Fernando de Oliveira
4
Perin, Marcelo Gattermann
2
Araujo, Clecio Falcao
1
Costa, Gustavo da Silva
1
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The international journal of bank marketing : IJBM
2
Journal of financial services marketing : JFSM
1
Journal of marketing for higher education
1
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ECONIS (ZBW)
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1
Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
Saved in:
2
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
3
Student satisfaction in higher education : a meta-analytic study
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of marketing for higher education
27
(
2017
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011706592
Saved in:
4
A meta-analysis of satisfaction in the banking sector
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 798-820
Persistent link: https://www.econbiz.de/10011618691
Saved in:
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