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Lancaster, Geoffrey
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Ozuem, Wilson
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International journal of market research : JMRS ; the journal of the Market Research Society
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Marketing in the cyber era : strategies and emerging trends
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Minding the competition : the drivers for multichannel service quality in fashion retailing
Patten, Elena
;
Ozuem, Wilson
;
Howell, Kerry
;
Lancaster, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171948
Saved in:
2
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka
;
Ozuem, Wilson
;
Howell, Kerry E.
; …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 420-431
Persistent link: https://www.econbiz.de/10011947466
Saved in:
3
An exploration of consumers' response to online service recovery initiatives
Ozuem, Wilson
;
Patel, Amisha
;
Howell, Kerry E.
; …
- In:
International journal of market research : JMRS ; the …
59
(
2017
)
1
,
pp. 97-116
Persistent link: https://www.econbiz.de/10011697967
Saved in:
4
Recovery strategies in on-line service failure
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Marketing in the cyber era : strategies and emerging trends
,
(pp. 143-159)
.
2014
Persistent link: https://www.econbiz.de/10010241431
Saved in:
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