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Mayer, David M.
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Ehrhart, Mark G.
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Lam, Chak Fu
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Schneider, Benjamin
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Academy of Management journal : AMJ
1
Personnel psychology : a journal of applied research
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ECONIS (ZBW)
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When do employees speak up for their customers? : a model of voice in a customer service context
Lam, Chak Fu
;
Mayer, David M.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
3
,
pp. 637-666
Persistent link: https://www.econbiz.de/10010408969
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2
Service attribute boundary conditions of the service climate-customer satisfaction link
Mayer, David M.
;
Ehrhart, Mark G.
;
Schneider, Benjamin
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 1034-1050
Persistent link: https://www.econbiz.de/10003906506
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