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Service quality
Consumer behaviour
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Why are Generation Y consumers the most likely to complain and repurchase?
Soares, Raquel Reis
;
Zhang, Ting Ting
;
Proença, João F.
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 520-540
Persistent link: https://www.econbiz.de/10011758761
Saved in:
2
Does service failure context matter? : customers' response to service recovery
Soares, Raquel Reis
;
Proença, João F.
- In:
Inventi impact: service sector
(
2016
)
2
,
pp. 102-112
Persistent link: https://www.econbiz.de/10011593585
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