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~subject:"Service quality"
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Service quality
Consumer behaviour
28
Konsumentenverhalten
20
United Kingdom
13
Customer satisfaction
9
Ethics
8
Großbritannien
8
Marketing
7
Older consumers
6
Advertising
5
Beschwerdemanagement
5
Complaint management
5
Complaints
5
Relationship marketing
5
Dienstleistungsqualität
4
Ireland
4
Kundenzufriedenheit
4
Sustainability
4
Verbraucherforschung
4
Youth
4
Age discrimination
3
Alcohol consumption
3
Alkoholkonsum
3
Beziehungsmarketing
3
Brand management
3
Consumption
3
Customer service
3
Financial services
3
Innovation
3
Internet
3
Jugendliche
3
Kundenservice
3
Nachhaltigkeit
3
Social marketing
3
Verbraucherverhalten
3
Adam Smith
2
Bestattungsgewerbe
2
Brand image
2
Brands
2
Competence
2
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English
4
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Szmigin, Isabelle
4
Gruber, Thorsten
3
Abosag, Ibrahim
2
Löfgren, Martin
1
O'Loughlin, Deirdre
1
Reppel, Alexander
1
Reppel, Alexander E.
1
Voss, Roediger
1
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Journal of business research : JBR
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
4
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1
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
2
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
3
Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre
;
Szmigin, Isabelle
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
Saved in:
4
Service quality in higher education : the role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
Saved in:
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