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~subject:"Service quality"
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Search: person:"Zairi, Mohamed"
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Service quality
Benchmarking
32
Qualitätsmanagement
16
TQM
16
Quality management
12
Performance measurement
11
Total quality management
10
BPR
8
Performance management
8
Management
7
Best practice
6
Customer satisfaction
6
Organizational change
6
Innovation
5
Knowledge management
5
Leadership
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Quality
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Surveys
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Erfolgsfaktor
4
Performance-Management
4
Performance-Messung
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Success factor
4
Sustainable development
4
USA
4
Air transport
3
Cargo
3
Corporate culture
3
Critical success factors
3
Electronic Commerce
3
Higher education institution
3
Hochschule
3
Implementation
3
Integration
3
Organizational effectiveness
3
Process management
3
Quality function deployment
3
Supply‐chain management
3
United Kingdom
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United States
3
Wissensmanagement
3
Advanced manufacturing technologies
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Zairi, Mohamed
2
Ali, Noor Azman
1
Fauziah Mahat
1
Shahin, Arash
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
2
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Testing the criticality of HR-TQM factors in the Malaysian higher education context
Ali, Noor Azman
;
Fauziah Mahat
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1177-1188
Persistent link: https://www.econbiz.de/10008824973
Saved in:
2
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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