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~subject:"Service quality"
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Search: subject:"Consumer vulnerability"
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Service quality
Consumer behaviour
29
Konsumentenverhalten
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Consumer vulnerability
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consumer vulnerability
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of service research
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ECONIS (ZBW)
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1
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
Saved in:
2
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
3
Consumer
vulnerability
during mobility service interactions : causes, forms and coping
Echeverri, Per
;
Salomonson, Nicklas
- In:
Journal of marketing management : JMM ; journal of the …
35
(
2019
)
3/4
,
pp. 364-389
Persistent link: https://www.econbiz.de/10012178384
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