Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56
to return and become loyal, whereas dissatisfied and disappointed customers have switching intentions. Therefore, the …/dissatisfaction with banking services in Montenegro, what their intentions are regarding the continuation of using services of the chosen …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …