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~subject:"Service quality"
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Service quality
Memorable experiences
11
Consumer behaviour
6
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memorable experiences
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ECONIS (ZBW)
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1
Memoryscape : how managers can create lasting customer experiences
McColl, Rod
;
Mattsson, Jan
;
Charters, Kathleen
- In:
The journal of business strategy
43
(
2022
)
6
,
pp. 397-405
Persistent link: https://www.econbiz.de/10013455684
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2
Value co-creation and co-destruction : considerations of spa servicescapes
Buxton, Louise
;
Michopoulou, Eleni
- In:
Tourism planning & development
18
(
2021
)
2
,
pp. 210-225
Persistent link: https://www.econbiz.de/10012497178
Saved in:
3
Designing memorable guest experiences : development of constructs and value generating factors in luxury hotels
Buehring, Joern
;
O'Mahony, Barry
- In:
Journal of hospitality and tourism insights
2
(
2019
)
4
,
pp. 358-376
Persistent link: https://www.econbiz.de/10012131591
Saved in:
4
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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