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~subject:"Services"
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Search: "Dienstleistungsqualität"
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Subject
All
Services
Dienstleistungsqualität
20,756
Service quality
20,582
Kundenzufriedenheit
6,172
Customer satisfaction
6,165
Konsumentenverhalten
4,277
Consumer behaviour
4,274
Beziehungsmarketing
3,870
Relationship marketing
3,859
Qualitätsmanagement
2,539
Quality management
2,481
Wirtschaftsprüfung
2,460
Financial audit
2,454
Krankenhaus
1,798
Hospital
1,783
Gesundheitsversorgung
1,525
Health care
1,525
USA
1,373
United States
1,360
Gesundheitswesen
1,237
Health care system
1,219
Produktqualität
1,183
Product quality
1,182
Theorie
1,124
Customer service
1,110
Kundenservice
1,110
Theory
1,091
Dienstleistungssektor
1,039
Service industry
1,032
Deutschland
956
Germany
908
Beschwerdemanagement
798
Complaint management
798
service quality
796
Hotellerie
787
Hotel industry
785
Schule
730
School
720
Hochschule
698
Electronic Commerce
689
Online-Handel
688
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All
Undetermined
237
Free
49
Type of publication
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Article
384
Book / Working Paper
66
Journal
6
Type of publication (narrower categories)
All
Article in journal
367
Aufsatz in Zeitschrift
367
Aufsatz im Buch
21
Book section
21
Hochschulschrift
10
Graue Literatur
9
Non-commercial literature
9
Thesis
9
Collection of articles of several authors
7
Sammelwerk
7
Arbeitspapier
5
Working Paper
5
Case study
4
Fallstudie
4
Aufsatzsammlung
3
Conference paper
3
Konferenzbeitrag
3
Forschungsbericht
2
Amtliche Publikation
1
Amtsdruckschrift
1
Collection of articles written by one author
1
Conference proceedings
1
Government document
1
Guidebook
1
Handbook
1
Handbuch
1
Konferenzschrift
1
Lehrbuch
1
Ratgeber
1
Sammlung
1
Systematic review
1
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1
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1
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English
429
German
23
French
3
Finnish
1
Author
All
Edvardsson, Bo
5
Huang, Ming-Hui
5
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
Anderson, Laurel
2
Barnes, Donald C.
2
Benoit, Sabine
2
Berry, Leonard L.
2
Bossink, Bart
2
Bowen, David E.
2
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Institution
All
Autohaus Buch und Formular
1
Edward Elgar Publishing
1
Fidschi
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Published in...
All
The journal of services marketing
27
Journal of service management
25
Journal of service research : JSR
18
The service industries journal
15
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Services marketing quarterly
10
International journal of quality and service sciences
6
Journal of business research : JBR
6
Service business
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
European review of service economics and management
4
International journal of contemporary hospitality management
4
International journal of services and operations management
4
Public management review
4
The journal of business & industrial marketing
4
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
SpringerLink / Bücher
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Faculty & research / Insead : working paper series
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business excellence
2
International journal of business innovation and research : IJBIR
2
International journal of information technology and management : IJITM
2
International journal of innovation management
2
International journal of production research
2
International journal of services, economics and management
2
International marketing review
2
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ECONIS (ZBW)
456
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1
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10
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456
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
3
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
4
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
5
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
6
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
7
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
8
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
9
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
10
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
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