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Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon
;
Kim, Ki-Hun
;
Kim, Min-Jun
;
Kim, Kwang-Jae
- In:
Service business
13
(
2019
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011965824
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