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Search: person:"van Riel, Allard C.R."
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Dienstleistungsqualität
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Riel, Allard C. R. van
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Hammedi, Wafa
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Journal of service management
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Management decision : MD
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ECONIS (ZBW)
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The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
2
Consumer perceptions of service constellations : implications for service innovation
Riel, Allard C. R. van
;
Calabretta, Giulia
;
Driessen, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 314-329
Persistent link: https://www.econbiz.de/10009765052
Saved in:
3
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
4
Technology-based service proposal screening and decision-making effectiveness
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Hammedi, Wafa
; …
- In:
Management decision : MD
49
(
2011
)
5
,
pp. 762-783
Persistent link: https://www.econbiz.de/10009239508
Saved in:
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