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I can forgive you, but I can't forgive the firm : an examination of service failures in the sharing economy
Suri, Anshu
;
Huang, Bo
;
Sénécal, Sylvain
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
4
,
pp. 355-370
Persistent link: https://www.econbiz.de/10012181626
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